A complaint is defined as notification to ABPTRFE by any person or entity (including, but not limited to, any participant, faculty, or staff of an accredited program; any member of the general public; any representative of a federal, state, or local government; and any member of any other institution or organization) that sets forth reasonable and credible information that:
Where issues of curriculum delivery, support services, or program fees are concerned, a participant complainant must have exhausted all efforts to resolve his/her complaint with the program before considering filing a complaint with ABPTRFE.
ABPTRFE accepts only written, emailed, complaints, that include the complainant's name, contact information, and a summary of the complaint. Where circumstances warrant, the complainant may remain anonymous to the program, however, all identifying information must be provided to ABPTRFE. Written complaints must provide the following information:
Complaints that reasonably allege instances of noncompliance with ABPTRFE Quality Standards, policies, and procedures by accredited programs, programs seeking initial accreditation, onsite team members, Board members, and staff are investigated in a fair and timely manner. Please refer to policy 12.0 within the ABPTRFE Processes and Procedures.
Last Updated: 9/27/2018