• File a Complaint

    Any person may submit a complaint to ABPTRFE if he/she has reason to believe that a program with unqualified accreditation is not in substantial compliance with the Rules of Practice and Procedure, that a program with probationary accreditation does not merit probationary accreditation under Rule 9.5, or that an accredited program has not complied with its program agreement.

    A complaint submitted under this Rule must be filed with APTA staff on the prescribed form.

    Initial Review of Complaint

    The APTA staff will review any complaint submitted under Rule 18.1 to determine whether the complaint relates to the program's compliance with the program agreement, its compliance with the Rules of Practice and Procedure or, if applicable, its qualifying for probationary accreditation under Rule 9.5.

    If the determination is negative, the staff shall so advise the complainant.

    Compliance with Program Agreement

    If APTA staff determines that a complaint relates to the program's compliance with the program agreement and that the program has failed to comply with the obligations imposed by the program agreement, APTA may administratively withdraw the program's accreditation pursuant to Rule 9.8.

    ABPTRFE Processing

    If APTA staff determines that a complaint relates to a program's compliance with the Rules of Practice and Procedure or, if applicable, its qualifying for probationary accreditation under Rule 9.5, then the staff shall forward the complaint to ABPTRFE for processing in accordance with Rule 13.

    Notification

    ABPTRFE will notify the complainant if APTA administratively withdraws the program’s accreditation under Rule 9.8, if ABPTRFE changes an accreditation to a probationary accreditation under Rule 13.5, or if ABPTRFE withdraws accreditation under Rule 13.6.

    If ABPTRFE chooses not to take adverse action under Rule 13.5 or Rule 13.6, it will notify the complainant.

    File A Complaint

    File a formal complaint (.doc) with ABPTRFE.

  • Last Updated: 6/19/2014
    Contact: resfel@apta.org